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Forum Discussion

James S.5's avatar
James S.5
Helpful | Level 5
2 years ago

Android 14: Camera Uploads needs access to storage

Those of you who have this error:

 

1. In Android Settings, go to Apps. Select Dropbox. 

2. Click "Force Stop".

3. Click "Permissions". 

4. Click on "Photos and Videos". 

5. Select "Don't Allow". 

6. Restart Dropbox. Open Dropbox Settings.

7. Click on Camera Uploads. 

8. Dropbox will ask you for permission again. Select "Allow All". 

9. Done. It's fixed.

 

  • Hi Everybody,

     

    This should be fixed with the newest release, and the workaround should no longer necessary. Please update your apps and let us know if the access request persists.

     

    Regards,

    Ben

  • Chris K.46's avatar
    Chris K.46
    New member | Level 2

    2024 Worked, be sure to follow all instructions to reset Android and DB settings.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager

    Hi Everybody,

     

    This should be fixed with the newest release, and the workaround should no longer necessary. Please update your apps and let us know if the access request persists.

     

    Regards,

    Ben

    • evabbl's avatar
      evabbl
      Explorer | Level 3

      I've updated the newest version, still had the same problem. But thanks to the above tip it works again!

    • NigerianKing's avatar
      NigerianKing
      New member | Level 2

      This is still an active ongoing issue as of today, 3 months after you said a fix would be issued. Thank goodness I found @James S.5 fix above today. 

  • GhostPlaysDead's avatar
    GhostPlaysDead
    New member | Level 2

    Been having this issue since the v14 update for Android. your work around got me going again! Thank you!

    • Graham's avatar
      Graham
      Icon for Community Manager rankCommunity Manager

      Hey GhostPlaysDead,

       

      Welcome to the Dropbox Community! Glad to hear you're back up and running, and thanks again to James S.5 for taking the time to post this workaround. If you have any other tips or tricks relating to photos be sure to visit our photographers group and post them there, or join the group to see how other photography enthusiasts are working with Dropbox.

       

      Thanks, and have a great day!

      Graham

  • Graham's avatar
    Graham
    Icon for Community Manager rankCommunity Manager

    Hey James S.5,

     

    Thanks for taking the time to post this workaround, I'm sure it will help some of your fellow Community members! 

     

    I was wondering if you saw the new Group we have made for Photographers? I think this would be a really good place to share a tip like this as it's a place where people who have a specific interest in this topic are likely to look, and I'm sure some of the Group members would really benefit from this advice.

     

    It would be really great to see this type of workaround posted there!

     

    Thanks again, and hopefully I'll see you ver on the Group soon!

     

    Have a great day,

    Graham

     

     

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