We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

  • Roadrunner604's avatar
    Roadrunner604
    Helpful | Level 6

    I am still having problems with syncing not working, the sync starts but then throttles down to 0Kbps,

    I have tried a forced clean install on some of the older stable versions but not sure how far back I can go since it would only be a matter of time before another forced defective update gets pushed to my machine again, the only real way to fix this, is to fix the bandwidth throttling which is happening. I am now getting 0Kbps sync speed and the sync is not done yet.

    I am on Win 7pro 64Bit, I tried completely disabling my AV protection software including firewall to see if that helped, it did not. I tried another NIC, I tried manually setting the bandwidth my self to 50Mbps but of course it had to be done as a value for Kbps since thats how the desktop app works, I tried setting no limit, I set the desktop app to no proxy, but nothing can fix this on my end except for a proper patch to the program.  I have 175Mbps Up and down on my internet plan and I have tested that as well, no problems on speedtest.net and no problems with any other applications regarding internet speed.

    Tried a clean reinstall, tried all the tricks but there is no fix on the end user side for bad code, fix this dropbox. This is rediculous and it makes people want to leave your service. This problem started after a forced auto update to version 82.4.156  from dropbox. I believe at this point I will no longer recommend Dropbox to my cleints any more, after all there are other cloud drive services which actually work.

    • Roadrunner604's avatar
      Roadrunner604
      Helpful | Level 6

      Ok so my problem was solved, someone at dropbox support fixed something on my account, so if you are having this problem, maybe try contacting support through this forum and ask them to fix your account, good luck to all that have been dealing with sync issues lately

  • Brian1's avatar
    Brian1
    Collaborator | Level 10

    It's time to make publishing release notes current with the release of the code a thing again. There should be very few occasions when that isn't possible for a company the size of Dropbox. Even 1-person shops on Github manage it.

  • iiiyraegr's avatar
    iiiyraegr
    Helpful | Level 6

    The latest version of Dropbox (v83.4.152) for Windows 10 is a complete cluster**** that has me scrambling to find a good alternative.  Problems include the following:

    1. No delta-syncing: Small changes to the end of large text files result in lengthy sync times, whereas before, syncing was almost instant.

    2. No compression for complete file syncs: New large text files added to Dropbox take far less time to sync when they are zipped versus when they are not zipped, implying that Dropbox is not compressing its data transmissions. It used to take the same amount of time to sync large files whether I zipped them first or not.

    3. Dropbox in Windows locks files that are syncing: Previously, Dropbox did not lock the files it was syncing, meaning that my VBA code in Excel could open syncing files for reading or writing, and could even delete them. Now it can do none of these until Dropbox has finished syncing the file.

    4. Exiting Dropbox causes Microsoft Excel 2016 to crash: If I click "Exit Dropbox" while Microsoft Excel 2016 is open (especially if it is running VBA code), Excel *instantly* crashes. Not every time, but very often.

    Note that I have the Microsoft Offfice Add-On DISABLED.  The "Badge" is also disabled in preferences.

    I did report the problems to technical support, but got an illogical reply asking for screenshots.   I'm hoping the problems are addressed more thoughtfully here.

    • RV3's avatar
      RV3
      New member | Level 2

      Dropbox continuously crashes when it starts up saying  it "unexpectedly closed". I'm using this latest stable build and I try reinstalling it and it does nothing. What is going on! I'll need to find another service at this rate. Windows 10 x64

    • iiiyraegr's avatar
      iiiyraegr
      Helpful | Level 6

      I should point out that I do NOT use any encryption containers, which I could imagine would pose challenges for delta-syncing.  So delta-syncing is just plain HOSED!

      • iiiyraegr's avatar
        iiiyraegr
        Helpful | Level 6

        Is there any way for me to get back the version before 83.4.152? This "stable" version is utter and complete garbage.

  • layolayo1's avatar
    layolayo1
    Helpful | Level 6

    I'm still having problems with the dropdown menu, not showing me 'Recently Changed Files'. The second dropdown flashes on the screen then immediately disappears

    • Roadrunner604's avatar
      Roadrunner604
      Helpful | Level 6

      You might want to try a video driver update perhaps that will fix it, since the problems do sound display related 

      hope that helps

      • layolayo1's avatar
        layolayo1
        Helpful | Level 6

        Not so sure, got a desktop and two laptops (all running Ubuntu 19.04) - they all have the same issue - also no other menu dropdown has done or does this? So maybe something in Gnome not getting called correctly, very strange response though as if I click multiple times, randomly it will show and stay and be fully functional, then if I close the dropdown I get the same thing happening again...  

  • bph2019's avatar
    bph2019
    Helpful | Level 6

    Greetings all,

    After DB auto-updated to 83.4.152, I noticed that the block-level syncing doesn't seem to be detecting changes anymore for my VeraCrypt container.

    Before the update, everytime I dismount my VC encrypted container, DB will index the file and compare the deltas at the block-level -- syncing the block-level changes.  However, after the 152 update, I've noticed that even with lots of changes in the VC container, after I dismount, DB detects no changes to the encrypted file.  I end up having a bunch of conflicts when trying to sync between machines via the "rename the file and rename it back" approach.

    Could someone share resolution or your similar experiences if you're also using encrypted containers with DB?

    Thanks,

    BPH

    • FatCharlie's avatar
      FatCharlie
      Helpful | Level 6

      Hey there,

      I have a similar problem. Dropbox updated on 17th october to the new version 83.4.152. Since then the uploads seem to take much much longer for large files (~600MB). Is incremental sync not working anymore? Bevor this version I had upload times around 15 sec till 1 minute. Now it takes 25 min till 45 min.

      It seems there has been a negative change.

      Like bph2019 I also use an encrypted container (but EncFSMP not Veracrypt).

      Greetings

  • paulouruguay's avatar
    paulouruguay
    Explorer | Level 4

    My problem comes down the path of synchronizing the "desktop" and "documents" folders in macos. I have installed the latest version of macos catalina. When restarting the mac, it does not synchronize the data found in the "desktop" and in the "documents" folder, therefore the files are not in the same place as before.

  • HenkPoley's avatar
    HenkPoley
    New member | Level 2

    This version still seems to install one (1) 32bit program, which will not run on macOS 10.15 Catalina:

     

    ```

    /Library/DropboxHelperTools/Dropbox_u503/atos

    ```

     

    You can easily verify this by running `mdfind "(kMDItemExecutableArchitectures == 'i386') && (kMDItemExecutableArchitectures != 'x86_64')"`, to find all 32bit software.

     

    It might not be used, as `cd /Library/DropboxHelperTools/; sudo grep -r atos .` doesn't give any results.

  • giraffe94's avatar
    giraffe94
    New member | Level 2

    Found a bug with Catalina Finder right click menu while in dropbox folder. Getting double the number of context menus. Pls fix!

  • schlado's avatar
    schlado
    New member | Level 2

    I have a problem with this version:

    If I edit file with the MS Excel App on iOS the desktop client will synchronize, but the file is gone in the directory. It is only in the Cloud and not on the PC.

     

    • OJ2's avatar
      OJ2
      New member | Level 2

      Any timelines from Dropbox to have a really stable version that works with MAC OS Catalina? Been working wth DB for years and never saw this amount of problems, specially with Syncing. I had to start moving the files I work most to another service, as much as I hate it. Please help!

      Thanks

      OJ

       

About Dropbox desktop client builds

Download the latest Dropbox beta or stable build.

552 PostsLatest Activity: 6 years ago
300 Following

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!