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Forum Discussion

  • Robert J.'s avatar
    Robert J.
    Collaborator | Level 9

    On Windows 10 the dropbox icon in the system notification area no longer has a green tick on it when the status is "Up to date". Was that an intended change at this build? 

      • notsimonhill's avatar
        notsimonhill
        Helpful | Level 5

        Errrrr, really? That feels like a big change that we should be told about?!

         

        I've just spent ages trying to work out what is wrong with my Dropbox, becasue no tick used to mean it was in an error state.

         

        If it's been changed to mean 'all is well', then that needs to be communicated?!

  • LuisA1's avatar
    LuisA1
    Icon for Dropbox Staff rankDropbox Staff

    Hello,

     

    I'm hoping to shed some light on this.

     

    This build includes a change to the Dropbox icon in the system tray to include the new logo and a new behavior. When everything's synced, you'll now see a solid Dropbox icon without a checkmark on both Windows and Linux. This behavior has already been in place on Mac. 

     

     

    We are hoping to have messaging within the app about this change once this is available in the stable build.

     

    Thank you!

     

    • James H.42's avatar
      James H.42
      Helpful | Level 5

      LuisA1 wrote:

       

      This build includes a change to the Dropbox icon in the system tray to include the new logo and a new behavior. When everything's synced, you'll now see a solid Dropbox icon without a checkmark on both Windows and Linux.

      Yet the paused status still overlays the yellow "paused" icon on top of the faded DB icon; syncing status still overlays the animated blue "syncing" icon.

       

      Why the aversion to simply having the green "synced" overlay still in place?

       

       

      This is UI/UX design 101. Positive feedback to the user.

       

      An absence of negative feedback -- e.g. not marginally fading an icon, or not overlaying a negative status icon -- is not equal to and is far less user-friendly than providing clear (particularly clearly color-coded) positive feedback.

       

       

       

      This behavior has already been in place on Mac. 

      Indeed it is. And, as a user of both the Mac and Windows platforms, it's already similarly frustrating on the Mac. Not even a black/white checkmark any more.

       

      This is literally just conceding to the lowest common denominator; there is no other compelling reason to make this change. OS X has been gradually sucking the color out of all kinds of critical UI elements, and it actively hampers the user experience. Apple is not a good example to follow in this regard.

       

       

    • notsimonhill's avatar
      notsimonhill
      Helpful | Level 5

      But what is the difference now between the start up icon (solid icon, no checkmark) while it is 'starting' and 'connecting' and the synced icon (also solid, with no checkmark) when everything is 'up to date'?

       

      These 2/3 states are very different (and it quite often gets stuck on 'connecting') but the icon for them is visually identical?

       

      It sureley defeats the whole object of that icon if you have to hover over it to find if if anything is wrong?!

  • roberto p.15's avatar
    roberto p.15
    Helpful | Level 5

    the icon was informative, now it's non-informative. cant you put this as an option? i want to choose the option where the icon changes everytime something different is going on. is this too difficult?

     

     

  • ChronosCrunch's avatar
    ChronosCrunch
    Explorer | Level 3

    Opening dropbox.com from the taskbar icon still crashes Google Chrome on Windows 7. Last release had same problem. Submitted support ticket and responses have been useless and missing the mark entirely.

     

    The taskbar icon change is also present on Windows 7 and pretty rubbish.

    • ernstMreicher58's avatar
      ernstMreicher58
      Icon for Super User rankSuper User

      ChronosCrunch

      Hi,

      solid black icon means synched (equivalent to the "old" icon and green synched hook)

      solid gray icon means not connected or starting

      additional grafic elements in the icon show other status like syncing.....

      • Robert J.'s avatar
        Robert J.
        Collaborator | Level 9

        At version 37.3.22 on Windows 8.1  the image below is what I see now when Dropbox is connected, idle and "Up to date".

         

  • Verwijs's avatar
    Verwijs
    Helpful | Level 6

    On windows 10, why does dropbox start more than one proccess..?? not realy needed
     


    can change it..?? 

  • Darren C.5's avatar
    Darren C.5
    New member | Level 2
    On Mac, the notification popup ignores any unchecked preference settings states.

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