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Karen_Lin's avatar
Karen_Lin
New member | Level 2
2 years ago

When I logged in, my account was Basic, why?

I have been using a personal Dropbox for more than a year. I use it every week, and I have a lot of content stored. Today when I log it, it takes me to the create a new user screen? I pay my $11.99 every month. Why is my login not working?

Account Access
Billing
Security
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Karen_Lin, thanks for bringing this to our attention.

     

    Are you certain you're logged into the correct account? 

     

    Do you see the payment on this page? Could you try checking the card lookup tool to locate which account the payment was on?

     

    This will help me to assist further!

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