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Zee_3's avatar
Zee_3
New member | Level 2
8 months ago

two-step verification

I can’t get on my Dropbox account says will send me two-step verification code but I don’t receive an email.
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maher1982's avatar
maher1982
Icon for Super User rankSuper User
8 months ago

Hello Zee, Have you inspected your email's spam/junk folder to verify if the emails ended up there somehow?
You can also include the email address no-reply@dropbox.com to your address book and then attempt sending the email again.

Please make sure that you are checking the correct email also.

  • Zee_3's avatar
    Zee_3
    New member | Level 2
    8 months ago
    I have tried both still with no luck
    • maher1982's avatar
      maher1982
      Icon for Super User rankSuper User
      8 months ago
      Then I suggest you reach out to Dropbox support for further assistance.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey Zee_3, welcome to our Community!

       

      If I'm not mistaken, I feel like you're talking about our 6-digit-security code, and not our 2FA, since you can't receive the latter via email.

       

      I'd be happy to send you an email, in order for us to have a closer look into this. Would that be okay?

       

      Let me know! 

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