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someguy919's avatar
someguy919
New member | Level 2
25 days ago

"This account has been marked as inactive. Contact the team admin" error, but I am the admin

I was using my account and then after coming back to my account an hour later the log in now fails and saids This account has been marked as inactive. Contact the team admin, which is my account. No ...
Account Access
Permissions
Team admin
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
25 days ago

Hey someguy919, thanks for reaching out to us.

 

Just for some context, was the account in question the admin account on a Dropbox team or just a member?

 

Is it possible that there's another admin on the team and they removed you from it?

 

And what do you see when you use a different browser/private browsing window to login to that account?

 

Let me know and we'll go from there.

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