You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Suspicious email about a charge?
I received this email today and don’t know what to make of it. I definitely didn’t buy what is in the invoice. The email this came from is non-reply@dropbox.com. It has the drop box logo and at the b...
Hi dmccandless Megy86 and Kennymb5384
Thanks for reporting this. If you could forward these emails to abuse@dropbox.com we will be able to look into this matter in further detail.
Regards,
Ben
I got an email this morning as well from no-reply@dropbox and it said an invoice of $789.40 had been paid today for a premium account. It even has Dropbox’s PO Box in SF. There is a phone number for Help Desk, but when I looked for Dropbox contact info online, I wasn’t able to find any such number.
Rich
Super User II
Super User II
Msmariko wrote:
There is a phone number for Help Desk, but when I looked for Dropbox contact info online, I wasn’t able to find any such number.
Very good that you checked for actual contact information on the official Dropbox site. This is the first thing that I try to teach my users about how to spot a scam! Verify information before blinding calling a number.
This isn't directed at you specifically and I'm making this large and bold so everyone sees it.
Dropbox does not have a phone number for their help desk. The only phone support they offer is for Business accounts, and it's handled via a callback. There is no published number. If anyone is telling you to contact the Dropbox help desk and have provided a phone number to call, it's a scam.
