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Forum Discussion
Suspicious email about a charge?
I received this email today and don’t know what to make of it. I definitely didn’t buy what is in the invoice. The email this came from is non-reply@dropbox.com. It has the drop box logo and at the b...
Hi dmccandless Megy86 and Kennymb5384
Thanks for reporting this. If you could forward these emails to abuse@dropbox.com we will be able to look into this matter in further detail.
Regards,
Ben
hi I received an invoice that was supposedly paid for a total of 780 dollars, I never use dropbox anymore and I cant find any information on this invoice it states it was for a Annual premium subscription and the email is a confirmed dropbox email that has sent me emails letting me know I have logged in before. I don't know who to contact and if this charge is actually going to be posted on my card. Thank you
I also received one. And the email I got it from wasn't registered. Because I used that same address to create a new account.
- Possibly a glitch or spam? Yahoo verified the sender of the email so I’m super confused
- Megan
Dropbox Staff
Hi nicklato12 & Tiffany08, thank you both for reporting this!
Could you send me a screenshot of the email you received, and also confirm the email address it came from? Is it coming from an official Dropbox domain?
Just make sure none of your personal info is visible in the screenshot, such as email address.
Keep me posted!
- I’m having trouble adding a screenshot on mobile would I have to do it on desktop? It seems to be from a official Dropbox domain considering I have emails from the same domain stating my password change and logins.
- There is something really important missing from Megan's reply. And that is where you want me to send it to.
removed links
- I received the exact same email
