We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

TheLegend's avatar
TheLegend
New member | Level 2
6 months ago

Shared folder viewed in users personal folder, not in the root folder

I'm admin of our Dropbox account. I have a folder in the root called Accounting When I invite a new user access to this folder and they navigate to it on the their desktop it is in their personal...
Desktop
Permissions
Sync
Team member
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi TheLegend, thanks for bringing this to our attention.

 

Was the user invited to the folder itself, or the Accounting folder?

 

This will help me to assist further!

TheLegend's avatar
TheLegend
New member | Level 2
6 months ago

The Accounting folder from the admin console. 

I clicked the Share to Dropbox and entered the users name and the User got an invite 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks for the info, as this is related to account specific information, I'd recommend contacting the support team directly for them to assist further. 

  • nada_dbx's avatar
    nada_dbx
    Icon for Dropbox Product Manager rankDropbox Product Manager
    6 months ago

    Hi one follow up question - is the user a member of your Dropbox team?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!