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Forum Discussion
Remove security code verification, so we can access the account even without email access.
Hi, While I perfectly know why one would want to have 2fa on their account, this is something I chose *not to* activate. Now for some time Dropbox actually forces us to have access to the email on t...
thomsardou wrote:
While I perfectly know why one would want to have 2fa on their account, this is something I chose *not to* activate. Now for some time Dropbox actually forces us to have access to the email on top of the password.If you have two-step verification enabled on your account, refer to the following help article to disable it.
If you don't have it enabled and you're still receiving a request for a code, then what you're seeing isn't two-step verification; it's a one-time security code, and Dropbox will request them when they feel the sign in attempt is suspicious. These types of security codes cannot be disabled.
Mark
Super User II
Super User II
gotghosted wrote:
Just chiming in to say I also have been having issues with this ever since changing routers, and since the email for one of my accounts got deactivated, I cannot regain access using the one time code at all.
Im sorry to say this, but I don't think that will help me. I have already submitted 2 support tickets for my issue, and have not heard back for the first. Thank you anyways.
- Mark
gotghosted wrote:
Im sorry to say this, but I don't think that will help me. I have already submitted 2 support tickets for my issue, and have not heard back for the first. Thank you anyways.
That is the only way of getting assistance I'm afraid.
It maybe that Dropbox arent able to assist. They have said this on multiple occasions - if you loose access to the email access to the account is almost certainly lost.
Well I hope they reply to my second ticket at least. If not here’s my first ticket number: Ticket #23691631
- Nancy
Dropbox Staff
gotghosted, I found your ticket in our system and I can see our support agent has replied back to you. Please check their email as soon as possible.
