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Forum Discussion
Remove security code verification, so we can access the account even without email access.
Hi, While I perfectly know why one would want to have 2fa on their account, this is something I chose *not to* activate. Now for some time Dropbox actually forces us to have access to the email on t...
thomsardou wrote:
While I perfectly know why one would want to have 2fa on their account, this is something I chose *not to* activate. Now for some time Dropbox actually forces us to have access to the email on top of the password.If you have two-step verification enabled on your account, refer to the following help article to disable it.
If you don't have it enabled and you're still receiving a request for a code, then what you're seeing isn't two-step verification; it's a one-time security code, and Dropbox will request them when they feel the sign in attempt is suspicious. These types of security codes cannot be disabled.
Mark
Super User II
Super User IIYou need to change the email address on the account to your own - you are risking the account being closed/deleted by not doing so. It is against Dropbox T&C's to share device emails/log ons so please be careful on this one.... note that if it is deleted the data is permanently lost and its not recoverable (account is deactivated).
This should also stop the email code issue as it'll know who is logging in and where and not get confused by it being in other states etc
HI Mark. I am not the administrator on the work account. It was created by my boss so we can share files between team members. Really it is just me dropping files in the Dropbox account as the rest of the group only goes to the account to consult. This account has one email address and the password has been shared with the authorised persons so they can access the account. We are in different cities. This is not allowed by Dropbox to share files amongst a group? The strange thing is everyone else can still access the account. I, who is the person who updates the information, can no longer access the account because of the code verification. No none else is asked for this. We have been sharing like this for over 4 years and have a Dropbox Business account. Please provide further info if you can.
- Walter
Dropbox Staff
Hey JennJD10, sorry to jump in here, but I just wanted to mention that sharing an account's credentials is against our Terms of Service as Mark mentioned too.
Have you considered using a shared folder instead?
Also, when you say that you have a Dropbox Business account, could you clarify which plan exactly?
