We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Remove from Team and revert back to Personal Dropbox
I have had a personal Dropbox for years which I use to do all my work, store photos, share files with clients and colleagues etc...
I had a new client wanting to share files via Dropbox and without...
dominorodgers wrote:
While I can see that it says on my Personal files that I am the only member, assuming the client can't see the files ...
They can't see your files normally, but if they're on a Business Advanced or Enterprise plan, then the team admin has the capability to sign in as you and would be able access your files.
Is there a way for me to remove myself from the Team?No. You need the team admin to convert your account back to an individual account. It's important that they don't simply remove you from the team. Doing so would delete your account and your files. They need to convert you back to an individual account.
And if so will that simply go back to my normal plan?If you were on a paid plan before joining the team, then you would have received a prorated refund for any time remaining on your account. When your account is converted back, it will be a Basic account, and you'll need to resubscribe if you were previously on a paid plan.
Rich
Super User II
Super User II
dominorodgers wrote:
While I can see that it says on my Personal files that I am the only member, assuming the client can't see the files ...
They can't see your files normally, but if they're on a Business Advanced or Enterprise plan, then the team admin has the capability to sign in as you and would be able access your files.
Is there a way for me to remove myself from the Team?
No. You need the team admin to convert your account back to an individual account. It's important that they don't simply remove you from the team. Doing so would delete your account and your files. They need to convert you back to an individual account.
And if so will that simply go back to my normal plan?
If you were on a paid plan before joining the team, then you would have received a prorated refund for any time remaining on your account. When your account is converted back, it will be a Basic account, and you'll need to resubscribe if you were previously on a paid plan.
I have the same issue.
I am literally gobsmacked that the admin of the dropbox account can sign in as me and access my personal files.
This is a major security issue. I accepted an invite for one client, which has now taken over my Dropbox account for ALL my clients.
Submitted a ticket.
Hi, How did this shakedown for you once you submitted your ticket?
I am having the same situation and have been ignored by dropbox for a week- no one has replied to me. Further the bitch ass admin of the team wont give me privilides to access support features to resolve this horrendous security issue ( suport features being chat or telephone support)...so my hands are tied behind my back. This is a literal **bleep**ing nightmare. I smell a lawuit coming....
Thanks for sharing! I was about to do the same, but hesitated just long enough, and started to click around in this forum. Lucky I found your story.
What a strange procedure by Dropbox... Makes me want to look for other cloud options.
I did send in a ticket to ask if there are ways around it, or if I maybe misunderstood something.
Wish you a quick recovery.
Slightly related experience.. I had a personal dropbox account for years and recently one of the companies I work for part time needed me to set up a Team for their company. I had no idea it would swoop up all my personal dropbox files and add to their team folders. I am having trouble getting it resolved.
This is not an acceptable solution. It's too easy to accidently delete all of my personal files. Can Dropbox please just remove me from this team account that I joined accidentally? This is a horrible system that makes it entirely too easy for someone to steal all your files.
- Jay
Dropbox Staff
Hi nvcuadra, I'm sorry to hear about this situation.
If you've joined a Dropbox Business team, for security and privacy purposes, only the team admin can remove you from the team an convert your account back to a personal one using these steps.
Let me know how it goes.
I have the same issue and the response answered my questions EXCEPT I have no access to the admin. He has left his company and no where to be found. How can I reclaim my personal account?
This is the most horrible and frightening user experience I had for years.
I'm seriously considering to cancel my (and my employees) dropbox-subscription (which I have for more than 10 years) and switch to owncloud.
So will I have to pay for it again, even though I already paid for a year?
- Mark
SparkleCindy wrote:
So will I have to pay for it again, even though I already paid for a year?
When you join a Team you are refunded the fees. So, you wont have paid 🙂
I didn't receive a refund. I've had an account for years and now because of this weird error, I need to go back in and pay when I already have?
