You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

truebluebethy's avatar
truebluebethy
New member | Level 2
2 years ago

Recovery of Password in Password Protection

I can not recall the password for our password protected files.  Admittedly, I have not had to visit this business for a number of years, and have reason to do so now.  I had my account name and password, but not the actual document password.  Any recommendations to be able to access my document?

  • Mark's avatar
    Mark
    2 years ago

    There is no way to recover via Dropbox I'm afraid (unless you'd uploaded a previous none password protected file in last 30 days/free user or 180 paid). 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Is this the password to the actual file itself (i.e. if you download it and open in, say, Word, you need to input a password) or a one for a shared link?

    • truebluebethy's avatar
      truebluebethy
      New member | Level 2

      Yes, this is the password one must enter when the document is downloaded into Word or Excel.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        There is no way to recover via Dropbox I'm afraid (unless you'd uploaded a previous none password protected file in last 30 days/free user or 180 paid). 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!