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Forum Discussion
Recover Account
I had an account in school under a school email address that is now deactivated. I did not realize that they would deactivate my email address so quickly and did not download the files from dropbox i...
Soronto wrote:
I had an account in school under a school email address that is now deactivated. I did not realize that they would deactivate my email address so quickly and did not download the files from dropbox in time, and I am no longer able to log in.
In order to gain access to a Dropbox account you need to have access to the email address associated with it. By chance, was the Dropbox account linked to your university's Dropbox account? If so, they may be able to recover the account for you.
If not, and you're not able to sign in due to a forgotten or expired password, you'll need access to the email address associated with your Dropbox account. Contact your University's IT department and see if they can restore your email, even temporarily, so you can access the Dropbox account.
the email address no longer exists
Mark
Super User II
Super User II
TripletMum4 wrote:
the email address no longer exists
You should still be able to log in as long as its not asking for 2FA or a secure code to the email.
If it is then I'm afraid recovery isn't possible.
