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Soronto's avatar
Soronto
New member | Level 2
3 years ago

Recover Account

I had an account in school under a school email address that is now deactivated. I did not realize that they would deactivate my email address so quickly and did not download the files from dropbox i...
Account Access
  • Rich's avatar
    Rich
    3 years ago
    Soronto wrote:

    I had an account in school under a school email address that is now deactivated. I did not realize that they would deactivate my email address so quickly and did not download the files from dropbox in time, and I am no longer able to log in.

    In order to gain access to a Dropbox account  you need to have access to the email address associated with it. By chance, was the Dropbox account linked to your university's Dropbox account? If so, they may be able to recover the account for you.

     

    If not, and you're not able to sign in due to a forgotten or expired password, you'll need access to the email address associated with your Dropbox account. Contact your University's IT department and see if they can restore your email, even temporarily, so you can access the Dropbox account.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Soronto wrote:

I had an account in school under a school email address that is now deactivated. I did not realize that they would deactivate my email address so quickly and did not download the files from dropbox in time, and I am no longer able to log in.

In order to gain access to a Dropbox account  you need to have access to the email address associated with it. By chance, was the Dropbox account linked to your university's Dropbox account? If so, they may be able to recover the account for you.

 

If not, and you're not able to sign in due to a forgotten or expired password, you'll need access to the email address associated with your Dropbox account. Contact your University's IT department and see if they can restore your email, even temporarily, so you can access the Dropbox account.

TripletMum4's avatar
TripletMum4
Explorer | Level 3
2 years ago

the email address no longer exists

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    TripletMum4 wrote:

    the email address no longer exists

    You should still be able to log in as long as its not asking for 2FA or a secure code to the email. 

     

    If it is then I'm afraid recovery isn't possible. 

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