We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

JC2444's avatar
JC2444
Helpful | Level 5
4 months ago

Received an email about locked state and that my account would be deleted, but I have a free account

Hi   I receive this email yesterday (see screenshot) stating my team is still in a locked state and if it was still in a locked state after August 15, 2024, the entire team will be deleted perman...
dropbox business
Team admin
  • Hannah's avatar
    Hannah
    4 months ago

    Hey JC2444, thanks for joining our Community.

     

    Is it possible that the address this email came to, is different than the one you use for your free Dropbox account?

     

    Meaning that perhaps it's a different Dropbox account, under a different email address that you forgot you had.

JohnnyDogman's avatar
JohnnyDogman
Collaborator | Level 8

Hi JC2444,


You may clarify a few things:

  1. Verify Locked State: If you can upload and edit files and don't see red banners, it's likely your team isn't in a locked state.
  2. Check Email Authenticity: Ensure the email is from Dropbox. Scammers can send fake alerts.
  3. Error Message: Try accessing the help articles from a different browser or device to avoid errors.
  4. Contact Support: To be sure, contact Dropbox Support directly. They can confirm your account status and provide specific guidance.

Hope this helps!

gostlblues55's avatar
gostlblues55
Explorer | Level 3
2 months ago

Contact dropbox directly. Fat chance, they wont ever answer and delete peoples files after you have switched everything they store locally to just online only. You are ruining peoples lives and you cant even reach out with a call???? Dropbox needs to be canceled!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!