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Forum Discussion

P P.1's avatar
P P.1
New member | Level 1
10 years ago

Reactivate Deactivated Account

I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a ...
Account Access
FAQ
Restore
Security
  • Rich's avatar
    Rich
    10 years ago

    There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Teri331's avatar
Teri331
New member | Level 2
Then why would they send you an email that says your account has been deactivated. To reactivate and try to recover your files please contact us at? reactivating-help@dropbox.co
Einaphets's avatar
Einaphets
New member | Level 2
7 years ago

No need to respond to this post. It is over 2 years old and was resolved years ago.

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