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Forum Discussion

Tomytis's avatar
Tomytis
Explorer | Level 3
5 months ago

I accidentally deactivated my account after cancelling a Business trial - can I recover it?

Hi,   My account was deleted by mistake. it contained very valuable family photos that only existed on my account. It was my mistake. I was told my account cannot be restored due to security reas...
Account Access
Create or delete account
dropbox business
Security
Tanja3's avatar
Tanja3
New member | Level 2

I upgraded my Dropbox Plus to a Dropbox Business a few days ago. I then realised it wasn't for me and cancelled the free trial, hoping to return to my previous personal subscription. However, it appears that my entire account and files have been deactivated and I am no longer able to log in to my account. 

 

Will I be able to recover the files?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey Tanja3, sorry to hear about this.

 

Can we reach out to you via email, to investigate this further?

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