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trappermartindale's avatar
trappermartindale
Explorer | Level 3
2 years ago

Plan Cancelled and Files Deleted Unexpectedly

I received an email from Dropbox saying "Dropbox plan will not renew" and another email saying "you've deleted your Dropbox Account". I did not perform any of these actions. My acount should be goo...
Account Access
cancellations
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the ticket number! I can see it in our system, as well, and I’ve left an internal note for our support team on your behalf. 

 

They’ll review your case, and reply back in the same email thread as soon as possible.

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