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Forum Discussion
Our password holder has deceased, how can we change the email?
Our church uses a shared dropbox folder for storing and sharing documents. Previously, the board president was the owner but passed away without sharing her password with the next president. No one h...
Thanks for the info. In this case, the only way to access that account would be via this process.
If this isn't possible, the only remaining option would be to copy the files from the shared folder into another folder on your account, and then share that folder with the same members as before.
Jay
Dropbox Staff
Dropbox StaffHi anarag, thanks for bringing this to our attention.
I'm sorry for your loss at this time.
As you mentioned the email address format of their account, is it possible that there is another person who can access the domain of the site to then access that email address?
Keep me posted.
Not that I know of. Her surviving spouse did not know how to access her email. (She was a lawyer, so very careful with security. Alas, too careful!)
- Jay
Thanks for the info. In this case, the only way to access that account would be via this process.
If this isn't possible, the only remaining option would be to copy the files from the shared folder into another folder on your account, and then share that folder with the same members as before.
Hi Jay
Apologies, this doesnt relate directly to the thread above but is a similar issue that I have been trying to resolve for some time now, I am really hoping you can help please.
Carl from the legal team contacted me sometime ago. I tried to message him back but it was returned to me..this is my message
Hi Carl,We cannot log into my Dads Dropbox account as he changed the password and I think as we have tried to access it a few times now we have probably been locked out.We have these documents you specified:- The full name of the deceased person and the email address associated with their Dropbox account
- Your name, mailing address, email address, and relationship to the deceased person
- A photocopy of your government-issued ID
- A photocopy of the death certificate
- Documentation or other evidence linking the email address(es) to your father.
Unfortunately we don't have these documents- A court order that specifies your authority to receive access to the Dropbox account
- A copy of your father's Will, Trust, Power of Attorney, or other record evidencing their consent to disclosure of the content of electronic communications.
Will the documents we have be enough, or alternatively is there anything else we can get that will enable us to access his Dropbox account please?Your co-operation would be much appreciated, thank you- Hannah
Hey sarah copland, thanks for reaching out to us.
I'm really sorry for your loss..
Would you mind giving me the ticket number for your communication with our team, so I can investigate further?
