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Forum Discussion
Not Receiving 2FA Email Code in order to access the account.
We provide IT for a company that has a Dropbox company account. We are having issues that started a few weeks ago with not receiving the 2FA email code that is sent when we login. This is causing us ...
I wanted to follow-up here to share that we have finally gotten this resolved.
We were not able to resolve the issue with MFA emails failing between Dropbox and our @onmicrosoft domain. However, after a lot of back and forth, we were able to add a new admin with our normal domain and things are now working.
It's unfortunate we couldn't find a resolution for the email issue, but things are at least working for us now.
Thanks Walter. I will re-open that case.
This isn't your fault, but I am beyond frustrated at this point as I am just going in circles and we are not getting anywhere. Hopefully the Dropbox support tech does not ask for me to reach out to the community forum again...
I wanted to follow-up here to share that we have finally gotten this resolved.
We were not able to resolve the issue with MFA emails failing between Dropbox and our @onmicrosoft domain. However, after a lot of back and forth, we were able to add a new admin with our normal domain and things are now working.
It's unfortunate we couldn't find a resolution for the email issue, but things are at least working for us now.
