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tmaksemetz_jnlr's avatar
tmaksemetz_jnlr
Helpful | Level 6
7 months ago

Not Receiving 2FA Email Code in order to access the account.

We provide IT for a company that has a Dropbox company account. We are having issues that started a few weeks ago with not receiving the 2FA email code that is sent when we login. This is causing us ...
  • tmaksemetz_jnlr's avatar
    tmaksemetz_jnlr
    6 months ago

    I wanted to follow-up here to share that we have finally gotten this resolved. 

     

    We were not able to resolve the issue with MFA emails failing between Dropbox and our @onmicrosoft domain. However, after a lot of back and forth, we were able to add a new admin with our normal domain and things are now working. 

     

    It's unfortunate we couldn't find a resolution for the email issue, but things are at least working for us now. 

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