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Forum Discussion

Explorer | Level 4

2 years ago

Not able to join the team. ‘there was a problem completing this request’.

Not able to join a team in which I’m invited. It says ‘there was a problem completing this request’. Any solution for this

dropbox business

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Super User II

Tried clearing cache and cookies as well as temp internet files and trying again?

Explorer | Level 4

2 years ago

Clearing cache, cookies and temp files did not solve the issue

Megan
Dropbox Staff
2 years ago
Hi Ankush1, sorry to hear about that!

Have you tried using an entirely different browser, to check if you get the same results?

Would it be possible to ask for the Team Admin to remove the invite, and send you a new one?

Keep me posted, and we'll take it from there!
- Ankush1
  Explorer | Level 4
  2 years ago
  Hi Megan! I tried different browsers and contacted admin for new invite. After the new invite the issue still persists.
  - Walter
    Dropbox Staff
    2 years ago
    Hey Ankush1, sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a look too?

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