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Forum Discussion

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago
Jeff Edwards wrote:

How can we get our personal dropbox account severed from theirs in-tact?

You need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't just remove you from the team as doing so would delete your account, as you've found out. When that happens they only have seven days to restore your account. They must convert it back to an individual account.

  • 31Sarah's avatar
    31Sarah
    New member | Level 2
    4 months ago

    Is there step by step for us to do this?  I need to get my info back in my control. But want to make it as easy as possible for them.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey 31Sarah, happy Monday! 

       

      Do you wish to remove one of your team members from your Dropbox team, right? If not, feel free to clarify.

       

      There is a relevant Help Center article here, that gives you a step-by-step on how you can achieve this. 

       

      I hope this helps!

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