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Graham-7's avatar
Graham-7
Helpful | Level 5
2 years ago

Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains. 

     

    You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Njl7, let's jump right into this! 

 

Is the email you received from the no-reply@em-s.dropbox.com email address? If so, then keep in mind it's indeed an official Dropbox domain. You can see more about this here. 

 

Now as for the Backups: what do you see when you visit your Backup page online? Are the external hard drives there? 

 

Keep me posted! 

Njl7's avatar
Njl7
Explorer | Level 3
2 years ago

Hi Megan,

I am communicating with someone via the Facebook Messages thing.  Is that you??

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Njl7, if you're already in contact with someone over social media, (Facebook Messages), I would suggest referring back to them, so we can keep all the info relevant to your case in the same place.

     

    Otherwise, you can let us know more about your issue, so we can continue here, on this Community thread.

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