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Graham-7's avatar
Graham-7
Helpful | Level 5
2 years ago

Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
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Security
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains. 

     

    You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

     

    Regards,

    Ben

Njl7's avatar
Njl7
Explorer | Level 3
2 years ago

I don't know what board to choose.  I am desperate.  I got an email saying there was a shared file waiting for me.  I clicked on the button in the email and it brought me to dropbox.  I couldn't find a file.  I'm very worried  that the email was fraudulent.  AND VERY IMPORTANT - now I cannot find the two external hard drives that used to be located on my desktop.  I think it's related to backups, but I really have almost no idea how backdrop works.  WHERE ARE MY DRIVES and the very important files that are in them.  PLEASE SOMEONE help me.  I desperately wish I could speak to a person, but I cannot find anyway to do that.  PLEASE HELP!!!!  Mostly I want to find my hard drives and get them off dropbox and back onto my desktop.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Njl7, let's jump right into this! 

     

    Is the email you received from the no-reply@em-s.dropbox.com email address? If so, then keep in mind it's indeed an official Dropbox domain. You can see more about this here. 

     

    Now as for the Backups: what do you see when you visit your Backup page online? Are the external hard drives there? 

     

    Keep me posted! 

    • Njl7's avatar
      Njl7
      Explorer | Level 3
      2 years ago

      Hi Megan,

      I am communicating with someone via the Facebook Messages thing.  Is that you??

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Njl7, if you're already in contact with someone over social media, (Facebook Messages), I would suggest referring back to them, so we can keep all the info relevant to your case in the same place.

         

        Otherwise, you can let us know more about your issue, so we can continue here, on this Community thread.

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