We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Graham-7's avatar
Graham-7
Helpful | Level 5
2 years ago

Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
Notifications
Security
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains. 

     

    You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

     

    Regards,

    Ben

SausageRoll111's avatar
SausageRoll111
Explorer | Level 4
2 years ago

Hello, 

 

I was checking my emails and came across an email from dropbox, the email body looks 100% legit no spelling mistakes no numbers either, but the address looks questionable, the email is no-reply@em-s.dropbox.com. The email subject is "top strategies to maximize your potential", the email body seems to be about dropbox cloud storage (for free), exercise for 20 minutes, free password manager and turning on camera uploads if that's any help to anyone. 

 

I've tried searching here and I've tried searching the email address on google but haven't found anything on it, so I'm wondering if it's legit before I end up blocking the email. 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi SausageRoll111, I'd be more than happy to help! 

     

    If you take a look at this Help Center article about the official Dropbox domains, you'll see that em-s.dropbox.com is an official Dropbox domain. 

     

    Therefore, the informative email seems to be coming from us, indeed.

     

    I hope this helps!

  • michelledawncanary's avatar
    michelledawncanary
    New member | Level 2
    2 years ago

    I received email from the same address yesterday. Logged in and there was nothing waiting (nor was I expecting anything).  Scam? 

  • cosmodoc's avatar
    cosmodoc
    New member | Level 2
    2 years ago
    I’ve just received a scam mail from this email address no-reply@em-s.dropbox.com
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey cosmodoc, thanks for letting us know about this.

       

      The em-s.dropbox.com domain is actually one of our official Dropbox domains; what's the email you received about?

       

      Can you send us a screenshot?

      • Bill S.'s avatar
        Bill S.
        New member | Level 2
        2 years ago

        Screen shot attached

         

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!