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Forum Discussion
Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
Mark
Super User II
Super User II
Graham-7 wrote:
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?
Thank you.
Yes it is 🙂
Now I'm back and I see I misconstrued your (ambiguous) answer: lesson - I must never ask a question in the form of two, contrary, closed questions.
Fine, it's legit. Except it's not legit. The information that there was a new document for me was nonsense. There is no such document for me. So, I wonder why Dropbox decided to tell me there was. Telling me there is a document when there isn't a document sounds like phishing, whichever way you put it.
The list of accepted Dropbox domain names is dizzying in its length. Whilst I have every understanding that Dropbox organises its domains and its online and offline structure as it sees fit, would recognition of the "scam" as an ever-present phenomenon that has been with us since the day and hour one guy realised he could copy another guy's signature not suggest that a dizzying array of domain names makes the feasibility of creatively inventing a new one in order to fox and beguile the unwary - who needn't as a result be all that unwary in order to get caught out - all the more possible? The more you have, the more you can feasibly have.
- Jay
Dropbox Staff
Hi Graham-7, in order to understand if it's official or not, could you attach a screenshot showing the exact email you received?
This will help me to assist further!
I just received an email from 'no-reply@em-s.dropbox.com' telling me my 2TB account was full, and providing links for getting more space. In reality, I am only using 25% of my space, so confusing why I got this – along with a moment of panic, wondering what I was backing up by accident... anyone else has anything like this?
- Hannah
Hey EatSteve, thanks for letting us know!
The "em-s.dropbox.com" domain is one of our official domains, so this isn't a scam, however, can you double-check the email address this email was sent to?
Is it possible that you received this on a different address than the one linked to your paid account?
