We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

brzoserr's avatar
brzoserr
Explorer | Level 3
2 years ago

Is my account hacked?

Hello, today’s night I received and email from Dropbox that I think might be a prove someone hacked my account or maybe a phone(?). The title is saying “ NOTE: We recommend completing your Dropbox se...
Account Access
Security
  • Megan's avatar
    Megan
    2 years ago

    Amazing job on the screenshot, thank you brzoserr!

     

    I can confirm that this email is indeed from an official Dropbox domain. It might have been automatically sent by mistake. 

     

    If you managed to sign into your account, and checked that everything is the way it should be, then feel free to ignore it. 

karenhartnett's avatar
karenhartnett
Explorer | Level 3
2 years ago

Hello, I just realized that my paid Drop box account has been hacked. Any one now how to get this resolved?

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi karenhartnett 

     

    How do you mean hacked? What has happened? 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!