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brzoserr's avatar
brzoserr
Explorer | Level 3
2 years ago

Is my account hacked?

Hello, today’s night I received and email from Dropbox that I think might be a prove someone hacked my account or maybe a phone(?). The title is saying “ NOTE: We recommend completing your Dropbox se...
Account Access
Security
  • Megan's avatar
    Megan
    2 years ago

    Amazing job on the screenshot, thank you brzoserr!

     

    I can confirm that this email is indeed from an official Dropbox domain. It might have been automatically sent by mistake. 

     

    If you managed to sign into your account, and checked that everything is the way it should be, then feel free to ignore it. 

brzoserr's avatar
brzoserr
Explorer | Level 3

Of course I can send it but I’m on my phone right now and I can’t post it here. Any advice how or where can I send it?

 

Edit: Alright, I'm on my laptop right now and I can post here a screenshot. Unfortunatelly it is in polish language, but in my first post here, I translated it

  

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Amazing job on the screenshot, thank you brzoserr!

 

I can confirm that this email is indeed from an official Dropbox domain. It might have been automatically sent by mistake. 

 

If you managed to sign into your account, and checked that everything is the way it should be, then feel free to ignore it. 

  • brzoserr's avatar
    brzoserr
    Explorer | Level 3
    2 years ago
    Alright, thank you for you help!
  • brzoserr's avatar
    brzoserr
    Explorer | Level 3
    2 years ago

    Hello again,

    today morning i received another email from dropbox, could you look at this?

     

    It says: 

     

    Attached: downloads are already waiting

     
    We invite you to download Dropbox desktop app
     
    Our application adds a folder on the desktop that allows you to automatically synchronize files with the cloud.
     
    Click to continue
     
    Dropbox International Unlimited Company
     
    One Park Place, Hatch St. Dublin 2, Ireland
     
    View privacy policy | Cancel subscription  © 2022 Dropbox
     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi brzoserr, can you clarify if it's coming from an official Dropbox domain this time too?

       

      Also, is the desktop app already installed on your device?

      • brzoserr's avatar
        brzoserr
        Explorer | Level 3
        2 years ago
        Yes, this is the same domain like the previous one and yes, I have already installed desktop app on my laptop

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