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Forum Discussion
Is my account hacked?
Hello, today’s night I received and email from Dropbox that I think might be a prove someone hacked my account or maybe a phone(?). The title is saying “ NOTE: We recommend completing your Dropbox se...
Amazing job on the screenshot, thank you brzoserr!
I can confirm that this email is indeed from an official Dropbox domain. It might have been automatically sent by mistake.
If you managed to sign into your account, and checked that everything is the way it should be, then feel free to ignore it.
Walter
Dropbox Staff
Dropbox StaffHey brzoserr, thanks for using Dropbox and welcome to our Community!
Could you please double check and confirm that this email comes from an official domain of Dropbox?
Also, do you see any suspicious devices or web sessions in your account's Security page? What about your events page?
Keep us posted on your findings and we'll take it from there.
Thank you for answer.
Yes, email domain looks alright.
No, I don’t see any suspicious devices.
This is why I decided to post here, I didn’t find anything saying straight that someone have access to my Dropbox account but this is why this email from Dropbox is more curious. Why would they send me anything like “ Your files are about to be ready to upload” when nobody did anything at this time? That’s why it looks like someone could have access to my devise (not physically, maybe through some hacking methods) and wanted to download my files and that’s when I got this email. But as I said before, after this I took my laptop and tried to download some files and I got no messages from Dropbox like that one from earlier
Yes, email domain looks alright.
No, I don’t see any suspicious devices.
This is why I decided to post here, I didn’t find anything saying straight that someone have access to my Dropbox account but this is why this email from Dropbox is more curious. Why would they send me anything like “ Your files are about to be ready to upload” when nobody did anything at this time? That’s why it looks like someone could have access to my devise (not physically, maybe through some hacking methods) and wanted to download my files and that’s when I got this email. But as I said before, after this I took my laptop and tried to download some files and I got no messages from Dropbox like that one from earlier
- Megan
Hey brzoserr, great job on changing the password to the account, and troubleshooting steps you followed!
Can you send me a screenshot of the email itself, in order for me to also have a visual? Just make sure no personal info is shown there, like your email address.
Thanks!
Of course I can send it but I’m on my phone right now and I can’t post it here. Any advice how or where can I send it?
Edit: Alright, I'm on my laptop right now and I can post here a screenshot. Unfortunatelly it is in polish language, but in my first post here, I translated it
- Megan
Amazing job on the screenshot, thank you brzoserr!
I can confirm that this email is indeed from an official Dropbox domain. It might have been automatically sent by mistake.
If you managed to sign into your account, and checked that everything is the way it should be, then feel free to ignore it.
