We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
KSL1030
7 months agoNew member | Level 2
Information regarding your Dropbox Sign (formerly HelloSign).
I got this email today. Is this legitimate? From No-reply@em-s.dropbox.com May 5,2024 Information regarding your Dropbox Sign (formerly HelloSign) Hello, We’re reaching out because on Ap...
Mrs H
7 months agoNew member | Level 2
Hello, if anyone can please confirm an email received is legitimate? The email was received from "no-reply@em-s.dropbox.com" with the subject "Information regarding your Dropbox Sign (formerly HelloSign) account". I can't find any other reference to a supposedly security breach. TIA
- Megan7 months agoDropbox Staff
Hey everyone, thanks for posting here.
On April 24, we became aware of unauthorized activity to the Dropbox Sign production environment and found that a threat actor had accessed Dropbox Sign customer information.
In response, our security team reset users’ passwords, logged users out of devices connected to Dropbox Sign, and is coordinating the rotation of all API keys and OAuth tokens. We’re in the process of reaching out to all users impacted by this incident who need to take action with instructions on how to further protect their data.
More information can be found in our blog post here: https://sign.dropbox.com/blog/a-recent-security-incident-involving-dropbox-sign
Thanks a bunch!
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!