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gahae_han's avatar
gahae_han
New member | Level 2
2 years ago

I want to sign in to an old, deactivated account.

I want to sign in to an account I previously deactivated, but I don't remember my password and the email I used for two-step verification is no longer available. There's no way to enter the verificat...
Account Access
Create or delete account
Security
ljacques1's avatar
ljacques1
New member | Level 2

I downloaded photos to a Dropbox account in 2014 that used a email account I did not have access to for a while. When I try to log in using that email, Dropbox tells me to create a new account. There is no indication that an account with that email exists. I did not get an email to that account when I tried to reset the password. I have another Dropbox account using a different email that I can access but there are no photos in that account so I don't think the accounts were merged. Both accounts are free Dropbox accounts. Can I regain access to the old account? Would I have to subscribe to do so?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
12 months ago

Hi ljacques1 


Unfortunately if its over 12 months since you last logged in the account will have been deleted for inactivity. That is why you are being asked to sign up for a new account - there is no old one and all data in it has been removed. 

 

Sorry

  • ljacques1's avatar
    ljacques1
    New member | Level 2
    12 months ago

    Thanks, Mark. I was afraid the old account had been deleted. I'm puzzled, though, because the newer account is still active and I had not accessed it for many years either (I think 2018?). 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      12 months ago

      Thats quite possibly just luck, or, it was connected to something (ie a laptop or mobile) which was keeping itself logged in

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