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Forum Discussion
I want to sign in to an old, deactivated account.
I want to sign in to an account I previously deactivated, but I don't remember my password and the email I used for two-step verification is no longer available. There's no way to enter the verificat...
gahae_han wrote:
I hadn't used my Dropbox account for a long time, so I thought it might have been automatically deactivated. And the email associated with my Dropbox account is currently unavailable, because I deleted it. I need the photos and videos in my Dropbox account. I look forward to your help.
If you havent logged in in over 12 months the files have been deleted: https://help.dropbox.com/account-access/email-about-inactive-account
Its also not possible to get access to an account without access to the email: https://help.dropbox.com/account-access/lost-email-access
Mark
Super User II
Super User II
Unfortunately once an account is deleted for inactivity it is permanently removed and not recoverable. I'm afraid if that's happened there is nothing anybody can do 😞
Thanks for the reply. I had seen that mentioned before just hoping that something could be done. Appreciate the help.
