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Forum Discussion
I want to sign in to an old, deactivated account.
I want to sign in to an account I previously deactivated, but I don't remember my password and the email I used for two-step verification is no longer available. There's no way to enter the verificat...
gahae_han wrote:
I hadn't used my Dropbox account for a long time, so I thought it might have been automatically deactivated. And the email associated with my Dropbox account is currently unavailable, because I deleted it. I need the photos and videos in my Dropbox account. I look forward to your help.
If you havent logged in in over 12 months the files have been deleted: https://help.dropbox.com/account-access/email-about-inactive-account
Its also not possible to get access to an account without access to the email: https://help.dropbox.com/account-access/lost-email-access
I have reached out to support on this but hoping that someone else has some experience. Is there any way to recover an account that has been inactive for 12 months? I have seen on this board that pictures are deleted and accounts are inactive after 12 mos without logging in. Has anyone been able to recover an account that has been disabled? I never received an email that the account was going to be disabled but I can no longer login. I just have trouble believing that I trusted Dropbox with these files and now they have all been deleted. I am at a loss for why Dropbox would have this policy when they know people are storing their memories here.
Mark
Super User II
Super User II
Unfortunately once an account is deleted for inactivity it is permanently removed and not recoverable. I'm afraid if that's happened there is nothing anybody can do 😞
- Thanks for the reply. I had seen that mentioned before just hoping that something could be done. Appreciate the help.
