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Forum Discussion
I want to sign in to an old, deactivated account.
I want to sign in to an account I previously deactivated, but I don't remember my password and the email I used for two-step verification is no longer available. There's no way to enter the verificat...
gahae_han wrote:
I hadn't used my Dropbox account for a long time, so I thought it might have been automatically deactivated. And the email associated with my Dropbox account is currently unavailable, because I deleted it. I need the photos and videos in my Dropbox account. I look forward to your help.
If you havent logged in in over 12 months the files have been deleted: https://help.dropbox.com/account-access/email-about-inactive-account
Its also not possible to get access to an account without access to the email: https://help.dropbox.com/account-access/lost-email-access
I hadn't used my Dropbox account for a long time, so I thought it might have been automatically deactivated. And the email associated with my Dropbox account is currently unavailable, because I deleted it. I need the photos and videos in my Dropbox account. I look forward to your help.
Rich
Super User II
Super User II
gahae_han wrote:
I hadn't used my Dropbox account for a long time, so I thought it might have been automatically deactivated.
If the account was idle for more than a year it would have been deleted due to inactivity. Unfortunately, once an account has been deleted, it's not possible to recover the account of the files it contained.
