Forum Discussion

New member | Level 2

12 months ago

I want to download all my files and close my account

Due to ill health. I wish to down load the details held in my account & then close the account.Please advise how I can do this ' Thank you, Miami

Dropbox Staff

12 months ago

Hey Miami, thanks for reaching out to our Community.

I'm really sorry to hear about your health.. I hope you feel much better soon.

If you'd like to download your Dropbox files, you can do so by following the steps in this article.

Once that's done, you can delete your account with these steps.

I hope this helps, but if you need anything else, please let us know.

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!