We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ShaqCoulter's avatar
ShaqCoulter
New member | Level 2
4 months ago

I tried to log in to my Business account with Google and it created a new one.

Hi there,   Longtime Dropbox user. It seems that my Dropbox Business account, alongside my standard way of logging in (through Google) has been completely removed from Dropbox, and I now have a b...
Account Access
dropbox business
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi ShaqCoulter, and welcome aboard our Community. 

 

Is it possible you set up a new Dropbox account under a different email address, while trying to sign in with Google? 

 

In any case, I can see you were able to reach our support team and one of our agents is handling your request. Please keep replying back to them and they’ll look into this further. 

 

For anything else, I’ll be right here.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!