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Forum Discussion
I joined a team and I have lost access to my personal account?
Hello Folks.
i hope you can help.
I have joined a TEAM and in the process i have lost access to to my own (paid for 3TB personal ACC).
This is what happened:
I have a personal account which...
Hannah
Dropbox Staff
Dropbox StaffHi there, tom baxter, thanks for reaching out to us.
Even if you had joined the team with your personal account, the account should still exist.
If you open a private browsing/incognito window and sign in with your personal account credentials, what do you see?
Keep me posted.
I am aware that the account will still exist. The issue is that i wan't it to be living alongside my Team as my actual personal account not this random one that Dropbox insisted i created to be able to join the team. Is there someone i can actually talk to on the phone at Dropbox?
- Hannah
Thanks for getting back to me, Tom.
Phone support is actually available only to admins on Dropbox teams, but you can find all your support options here.
So, if I understand correctly, you've paired your team account with the new personal account, but you'd like to pair the team account with your original personal account.
You should be able to do so, by following the steps in this article, both to unlink the accounts and then link the correct ones.
I hope this helps!
