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User1237's avatar
User1237
Helpful | Level 5
9 months ago

I had a Dropbox account linked with my previous job email, that I need to recover.

I had a Dropbox account linked with my previous job email. I have left the job and so can’t access the Dropbox now. How can I get access to it as I had a lot of personal stuff saved in it. 
Account Access
  • Mark's avatar
    Mark
    9 months ago

    If it was a personal email it is certainly gone - they are wiped after 12 months almost to the day. Warning emails about this start about 90 days before deletion 😞 

User1237's avatar
User1237
Helpful | Level 5

Thanks Meghan. When I try to log in the code is sent to the email for which I do not have access. This is about 3.5years ago. I have not tried again now. I am not sure if I remember the password now…When I was checking around that time it looked like we couldn’t get it. I am relooking at it again in the hope I can get it back. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey User1237, if you last accessed your account about 3.5 years ago, then it's most likely deleted due to inactivity, I'm afraid. 

  • User1237's avatar
    User1237
    Helpful | Level 5
    9 months ago

    That’s what I am worried…Anyway to confirm it? If by chance it is still there..

    Thanks!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey User1237, the next step for this to work would be for us to switch to email, in order for you to send us a response back from the email address in question.

       

      However, I can definitely tell you, that if we're talking about an inactive account, it's most definitely deleted, unless it was part of a Business team. 

      • User1237's avatar
        User1237
        Helpful | Level 5
        9 months ago

        Thanks for your reply. I am not sure what it means..do I send you the email address on this chat or can I send that to you privately..? 
        You mentioned about a business team..I was in a job which was a big organisation..so would that count as a business email? 
        thanks in advance for your help. 

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