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Forum Discussion
I can't access my mother's account, even though I'm getting billed, and I can't reach support.
Dropbox should really review their policies and access to customer service.
My mother had a dropbox account. Both my parents died last year and I changed the billing to my credit card so it w...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting this on our forum, Rocklobster. I’m really sorry to hear about your parents.
I can totally understand where you’re coming from, so let’s have a look together and see what we can do.
From what you mention, it sounds like you’re being asked for this one-time code to access the account in question.
Are there any other devices that could be still logged in to the account? If yes, please check their notifications; the one-time code can sometimes be found there.
If this doesn’t work for you though, we can log a ticket and look into this further.
Finally, when updating your billing info, you did this directly on the Dropbox website and not iTunes/Google Play, right?
Let me know, and we'll take it from there.
