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MattBozz's avatar
MattBozz
Explorer | Level 3
8 days ago

I can't access my Dropbox account due to 2-step authentication

Dropbox has turned on 2-step authentication without my permission. Problem is, I have left my job and don’t have access to my old phone or email so cannot provide the code for access. The Dropbox has...
Account Access
Security
MattBozz's avatar
MattBozz
Explorer | Level 3
I am not being provided with a ticket number, only a generic acknowledgement of my enquiry. I have submitted twice today.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 days ago

Could you try using an email address you are able to access when creating the support ticket?

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