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rasyinbal's avatar
rasyinbal
Explorer | Level 3
10 months ago

I cannot reach my acc pls help!

I remember the password and e-mail of my account, but I cannot access the additional verification code required after logging in because I cannot log in to my e-mail address. The address I use in the...
Account Access
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi rasyinbal, thanks for messaging the Community!

 

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. https://www.dropbox.com/support/sign-in-issues

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system

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