You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

RCNET's avatar
RCNET
Explorer | Level 3
8 months ago

Emails from no-reply@dropbox.com

Questions about receiving an email "via dropbox" with a sender ID of no-reply@dropbox.com.   I received an email with a current "send" date and time with  instructions to open a pdf document, deli...
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi RCNET, thanks for messaging the Community!

 

It's possible that this was a shared file from Dropbox.

 

Another possibility is that this wasn't a genuine email. Could you attach a screenshot showing the email you received, while hiding any personal info, in order to determine this?

 

This will help me to assist further!

RCNET's avatar
RCNET
Explorer | Level 3
8 months ago

Hello Jay,

Here are some images...

#1.  The opened email.
#2.  Clicking on the One Dive window to "get document"
#3. Ending up in DropBox with a "shaded" screen and a sign in to my Microsoft acount, I suppose my email.
    BUT...when my acutal microsoft email account is entered...I get an error message as you can see that can not find that account.
So... I went to another window and signed into my microsoft account and it works fine.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for this info, RCNET.

     

    Did you get a chance to reach out to this person, to see if they did share that file with you?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!