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Forum Discussion
Copy of SOC-2 Report
Does anyone know how to get a copy of the Dropbox SOC-2 report? We need it as part of a security review. I've been stuck in a loop with their support team for 3 weeks, which keeps directing me to thi...
Yup. The sales rep says he created a task in the system which, in spite of numerous follow-ups, has been waiting for his manager's approval for a week.
This is apart from the other three tickets I have sitting with the support team.
This is apart from the other three tickets I have sitting with the support team.
Mark
Super User II
Super User IIWhat are the ticket numbers?
FYI, I finally managed to get the SOC-2 by tweeting at their support handle. It's unfortunate, because all other avenues of following up with support, sales, and account management numerous times failed. Instead I was just just bounced around from agent to agent and redirected to contact the same numbers over and over. And after trying for 3 1/2 weeks to find someone who knew how to direct the request, tweeting was my last resort and the only successful one.
Hopefully this tale of woe helps someone else.
- Jane
Dropbox Staff
