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coryg123's avatar
coryg123
New member | Level 2
10 months ago

Can't cancel free trial, Dropbox doesn't recognize my account

Dropbox sent me an email to remind me about the end of the free trial. When I login to Dropbox with that email it doesn't recognize my account and just tries to get me to sign up for a new account. There is no way to contact Dropbox support at all. The chatbot doesn't seem to have a live agent available. How do I cancel the trial if I can't log in?

Account Access
cancellations
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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago

    Check that the email you are using is exactly the same as the one you are trying to log in as. Especially if you are a Google customer - remember coryg.123@ and coryg123@ would be 2 diff accounts on here but only one email. 

     

    Also, most trials are done via an App Store so log on to that and cancel there. 

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