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Forum Discussion
sebster
3 years agoExplorer | Level 3
Can't access my subscription account
Im currently logged in to my 2nd account but i have a subscription (currently in 30 days free trial) account that i want access to, cant find the mail to it because when i signed the mail i probably...
- 3 years ago
Hey sebster, thanks for joining our Community.
I'm afraid that if you don't know the email address and you don't have billing info attached to the account, there's really no way for you or us to locate it.
Do you remember if you put in your billing info, when you opted for the trial?
If so, you may allow the trial to renew, so that you can search the billing info through our lookup tool, to find out the email address and login.
Let me know if you have any questions.
brodynoenow
3 years agoExplorer | Level 3
I solution I may suggest that if you track your history of the browser, maybe there you will find your email from you which signup and the email of billing address and info. Hope this helps you and resolve your problem.
- sebster3 years agoExplorer | Level 3Well i made that account while my pc had a virus or corrupt windows file so i could save some stuff, now my pc is all reinstalled… otherwise that was a smart idea
- Walter3 years agoDropbox Staff
Hey sebster, sorry to jump in, but did you have the chance to go through Hannah's questions?
- sebster3 years agoExplorer | Level 3Oh yea my answer was ” Yea sadly i have to do that…” but didnt tag her, wrong from me ^^ i did fill the billing so i probably just need to wait for the payment…
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