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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

MMoodley's avatar
MMoodley
New member | Level 2
Hi. The admin team member of drop box has passed away. I am trying to log in however it asks me for a verification code. I dont have access to his email account. Is there another way to access it?
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey MMoodley, really sorry to hear about this.

 

Do you perhaps have access to any devices they might have had linked to their account? The 6-digit code should be sent to those as well.

 

If not, try submitting a help request to our support team directly through this page, while not logged in to your Dropbox account (you can try from a private browsing window).

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