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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Andrej5's avatar
Andrej5
New member | Level 2

Any idea ?

have dropbox app on mobile and just discovered its linked to email adress of my former employer.

mail adress does not exist anymore - i.e. I could log on in the app, while still knowing the password, but doing on the pc, dropbox send a verification code to that no longer available mail adress.

Inside the app there is no obvous way to change the mail adress

 

What to do ?

Andrej

 

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