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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

HAS1's avatar
HAS1
New member | Level 2
12 months ago

I have an old account with Dropbox.  It know the email and old password but that email does not exist anymore to access the 6 digit security number from to enter into the account.  I have tried the suggestions in the help section -that is a colossal waste of time by the way.  Can anyone help me with this?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi HAS1, I've merged you to this thread to keep similar queries together. 

     

    Could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link? 

    Please make sure to pick an email to which you can receive and send emails from.

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